KATO

 KATO EMMANUEL NGANDA Kampala, Uganda +256 751 112 438 katoemmanganda@gmail.com October 23, 2025 The Human Resource Manager Uganda Free Zones and Export Promotions Authority (UFZEPA) Kampala, Uganda RE: Application for the Position of IT Officer Dear Sir/Madam, I am writing to express my interest in the IT Officer position at UFZEPA. I hold a Bachelor’s Degree in Information Technology from Ndejje University, with strong practical experience in system administration, networking, and user support. At Compax Solutions, I maintained and configured IT systems, developed client software, and supported ERP integration projects that improved efficiency and automation. I also provided reliable technical support and ensured systems were updated, secure, and compliant. In addition, my experience as IT Support at Life Link Hospital and Customer Care Representative at Airtel (ISON) strengthened my ability to manage users, resolve technical issues, and communicate effectively. With certifications in Cisco Networking and Huawei Security, I am confident in my ability to maintain UFZEPA’s ICT infrastructure, enhance network performance, and support staff in achieving operational excellence. I bring energy, precision, and a results-driven mindset that align with your values of integrity and efficiency. I would be honored to contribute to UFZEPA’s mission and am available for an interview at your convenience. Yours faithfully, Kato Emmanuel Nganda KATO EMMANUEL NGANDA Graduate Trainee – Back Office +256751112438 katoemmanganda@gmail.com katoemmanganda.netlify.app https://github.com/KatoEmmanuel Kampala,Uganda Date of Birth: 24/12/2000 Education Ndejje University Bachelors in Information Technology Kampala, Uganda 01/2022 - 10/2024 • Gained comprehensive knowledge in software development, database management, and network systems. • Learned programming languages like PHP, JavaScript, Java,Javascript,C++. • Collaborated on group projects simulating real-world IT scenarios, such as designing and developing functional applications. • Conducted research on emerging IT trends, such as cloud computing and IoT. • Proficiency in web development (HTML, CSS, JavaScript, Bootstrap, PHP,Wordpress). • Ability to troubleshoot and maintain IT systems(Operating system Installation) and networks. • Knowledge in operating systems (Windows/Linux,MacOs), databases, and networking. Ndejje University Diploma in Information Technology Mengo Senior School Uganda Advanced Certificate of Education (UACE) Mengo Senior School Uganda Certificate Of Education (UCE) Experience Kampala, Uganda 01/2021 - 10/2022 Kampala, Uganda 01/2018 - 12/2019 Kampala, Uganda 02/2014 - 11/2017 ISON EXPERIENCE Wandegeya Customer Care Representative(Airtel) 2025 – Present • Provided customer support by handling inquiries, complaints, and service requests via calls and digital platforms. • Assisted Airtel customers with troubleshooting network, billing, and service-related issues. • Ensured high levels of customer satisfaction by delivering professional and timely solutions. • Maintained accurate records of customer interactions and escalated unresolved issues to the appropriate departments. • Worked collaboratively with the team to improve customer service efficiency and meet performance targets. Compax solutions IT Specialist(INTERN) Wandegeya 01/2023 - 08/2024 • Assisted in maintaining and troubleshooting IT hardware, software, and network systems. • Installed operating systems and new software on clients' computers and ensuring they are updated • Developing new software systems for clients plus providing support for upgrades and patches to ensure system security and compliance . • Provide first-level support to end-users for IT-related issues and escalate unresolved issues to higher support levels. • Collaborate on IT projects aimed at improving efficiency, automation, and integration of IT systems across departments ERP systems. • Testing and troubleshooting of new technologies and software to ensure the meet user's needs • Attend training sessions to understand industry-specific IT applications and tools. • Setting up networks for clients. Sema(NGO) Ntinda Data Collector and analyst 02/2022 - 01/2023 • Collected, cleaned, and analyzed data on projects, providing actionable insights for decision-making • Worked closely with project managers to ensure accuracy and efficiency in data reporting • Undertook training in the technology department, where I assisted in managing data dashboards and monitor system performance and ensure efficient operation. • Assisted in implementing and monitoring IT security protocols to protect sensitive client's data. Certification Introduction to network(Cisco) Switching, Routing, and Wireless Essentials (Cisco) Enterprise Network, Security, and Automation(Cisco) Huawei HCIA Security course Languages Skills Cross-functional collaboration team player - Microsoft suite - Android Studio - Arduino programming- Problem solving - Team work collaboration Database programming- Web& System development -Trouble Shooting Visual- Basic graphics design(Photoshop) - Quick learner Volunteering Life Link Hospital (Dental department) IT Support(Part-time) Present Ensuring the clinic's computers meet user requirements and have appropriate operating systems installed. Installing operating systems (Windows 8) compatible with the software used within the clinic. Installing and configuring X-ray (dental) software to ensure proper functionality. Installing and setting up cameras for the dental department to support clinical operations. References Mrs. Shine Nuwasasira, Operations manager ,SEMA 0751785870 shine@talktosema.org Mr Ssali Kluivert Software engineer at cabral 0704014181 ssalikluivert@gmail.com Mr. Kasozi Wyclif Manager at Copmax 0752383564 kasoziwiclyf@gmail.com